Great support when you need
Great support
when you need
Got questions? Reach out below — we’ll get back to you, promise!
Questions
Answer to the question
Here are straight answers to everything you want to know before buying your first Shoop template — no fluff, no confusion, just clarity.
Do I need to know Framer to use these templates?
If you're new, 1 hour of Framer basics on YouTube is enough to get started.
Can I use the template for multiple projects?
Yes. One purchase gives you lifetime access. Use it as many times as you want, for as many projects as you need.
How do I get the template after purchase?
Instantly. As soon as payment is complete, you'll get the Framer template link in your email. Just duplicate it and start building.
Do I need a paid Framer account?
A free Framer account is enough to edit. To publish your site live, you'll need a Framer plan — that's separate from Shoop (25% Discount Code FREE)
Do you offer Online Support after purchase?
Yes. Email us anytime and we'll reply within 24 hours.
Is there a refund policy?
Since templates are digital products, we don't offer refunds. But if you run into any technical issues, reach out and we'll sort it out.
Do I need to know Framer to use these templates?
If you're new, 1 hour of Framer basics on YouTube is enough to get started.
Can I use the template for multiple projects?
Yes. One purchase gives you lifetime access. Use it as many times as you want, for as many projects as you need.
How do I get the template after purchase?
Instantly. As soon as payment is complete, you'll get the Framer template link in your email. Just duplicate it and start building.
Do I need a paid Framer account?
A free Framer account is enough to edit. To publish your site live, you'll need a Framer plan — that's separate from Shoop (25% Discount Code FREE)
Do you offer Online Support after purchase?
Yes. Email us anytime and we'll reply within 24 hours.
Is there a refund policy?
Since templates are digital products, we don't offer refunds. But if you run into any technical issues, reach out and we'll sort it out.
